Introduction
This page outlines how FixMyAddis collects, uses, and protects your personal information, how we use cookies, and your options to control data sharing.
Privacy
What personal data do we collect?
When you use FixMyAddis to report an issue, we may collect the following data:
- Your name (optional)
- Email address
- Phone number (optional)
- Location data (for geotagging your report)
- Media files you upload (images, PDFs, videos)
- Technical data such as your IP address and device information
How do we use your data?
Your personal details are used strictly for:
- Forwarding your report to the relevant municipal or administrative office
- Following up on the issue you submitted
- Contacting you only when necessary for clarification
- Improving the performance and security of the platform
We do not sell, trade, or share your data with third parties for marketing purposes.
Who has access to your information?
Your report details, including any attached media and your contact info (when provided), are shared only with authorized municipal departments or officials responsible for resolving the reported issue. How long do we keep your data? We retain your data only for as long as necessary to fulfill the purpose for which it was collected, or to comply with legal obligations. Your rights You may request to:
- Access your data
- Correct or update your information
- Request deletion of your personal data
Please contact us at our contact page to make such requests.
Cookies
We may disclose your personal information to third-party service providers who assist us in providing our HR management services, such as payroll processors, benefits providers, and performance management software vendors. We may also disclose your personal information to comply with legal obligations, such as responding to subpoenas or court orders.
Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security measures, including encryption and firewalls, to safeguard your information. However, no data transmission over the Internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.
Access and Correction of Personal Information
You have the right to access and correct your personal information held by us. You can do so by logging into your account on FixMyAddis or by contacting us at the contact information provided below.
Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We securely destroy or anonymize your personal information when it is no longer needed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our website and, if the changes are material, we will provide notice to you by email or through FixMyAddis.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to access or correct your personal information, please contact us at support@fixmyaddis.com